General Terms and Conditions

The following terms do not affect your statutory rights. If you have any queries regarding any of our terms and conditions please contact Customer Care at + 44 207 4040 492, or sales@buyfinediamonds.com prior to placing your order.

Pricing

Every effort is made to ensure that the prices are shown in the Buyfinediamonds Collection catalogue, and on this site, are accurate at the time you place your order. All prices are shown in sterling pounds and are inclusive of VAT and postage and packing charges. If ordering from outside the EU or from the Channel Islands, VAT will automatically be deducted. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.

If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. Should you decide to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the items. Buyfinediamonds Reserves the right to change prices at any time.

Gift Vouchers

Gift vouchers are only redeemable by post or telephone. Gift vouchers may not be exchanged for cash. If the sum of the items purchased exceeds the value of the gift voucher, the balance of the order must be paid by credit/debit card or by cheque. If the sum of the goods purchased is less than the value of the gift voucher, any balance will remain as a credit on your account and may then be redeemed against future orders.

If you have to return items purchased using gift vouchers, the value of the items returned will be credited to your Buyfinediamonds account and will be redeemed against future orders. Gift vouchers are valid for a period of 12 months from the date of issue.

Gift Wrapping

Our gift wrapping service is non-refundable.

Data Protection

Buyfinediamonds will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements. Unless Buyfinediamonds is negligent in exercising these responsibilities then Buyfinediamonds shall not be held liable for unauthorized access to information supplied by you. Where you supply data relating to other individuals, you will be deemed to have obtained their agreement to this information being released to us.

Copyright

The content contained within the pages of this site, including photographs, images, logos, written text and other materials, is the copyright trademark, or registered trademark of Buyfinediamonds or their content and technology providers. All rights reserved.

Customers are granted permission by us to copy, print or download extracts of material on this site, providing that this is for the purpose of placing an order with us or for other non-commercial personal use. Any other use of materials on this site without prior written consent from Buyfinediamonds is strictly prohibited.

Cancelling an Order

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking on the remove button next to the relevant product image in your shopping bag. If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our workshop and dispatch team. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been dispatched. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. We have a 30-day No Quibble Returns policy.

Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit card account as soon as possible and in any event within 30 days of your order only once the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. You will be liable to any charges incurred when returning the goods to Buyfinediamonds unless the return is as a result of an error on our side.

Order Cancellation by us

We have insufficient stock to deliver the goods you have ordered.

One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by email or by telephone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Our Rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.