Frequently Asked Questions

Question About BuyFineDiamonds Jewelry

When did BUY FINE DIAMONDS Jewelry begin selling diamonds?

We have been in the Diamond trading and Jewellery manufacturing business for 3 generations now; Buyfinediamonds.com was incorporated in the UK in 2005.

Do you design and create your own jewellery?

BUY FINE DIAMONDS is a London-based jeweller specializing in Bespoke Engagement Rings and Eternity Rings since the last 15 years. We have exquisitely crafted modern and contemporary jewellery for thousands of our customers globally. We are registered with the British Jewellers' Association. Our main aim is to offer GIA Certified Diamonds and high-end Jewellery at Factory Prices. We have a huge range of collections of Engagement Rings, Eternity Rings, Diamond Necklaces, and Tennis Bracelets.

Do you have a physical store I can visit?

We happily accept appointments for viewing and purchasing in our newly remodelled showroom situated in London, in the middle of Hatton Garden (the heart of Jewellery street in London). If you have specific items you would like to view, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.

How are your prices so competitive?

Aside from being jewellery designers, we are also the direct manufacturer and supplier of jewellery to many retailers in the UK and around the world. Our factory is based in Surat, where 90% of the world's diamonds cuts and polished. We are based in a special economic zone in Surat with more than 500 jewellery manufacturers providing the best competitive prices for diamond jewellery. We ensure that we offer our customers the best possible prices and we guarantee that our prices are among the cheapest in the entirety of UK.

When did BUY FINE DIAMONDS Jewelry begin selling diamonds?

We have been in the Diamond trading and Jewellery manufacturing business for 3 generations; Buyfinediamonds.com was incorporated in the UK in 2005.

Questions About Products

Are all your diamonds natural?

We sell both natural and lab-grown diamonds, whatever our customers desire.

Is your jewellery gold-plated or solid gold?

No, we do not sell any plated jewellery. All our jewellery is cast in solid 9k gold, 18k gold, or platinum.

Should I purchase gold or platinum?

This is a question we deal with on a daily basis; ultimately the choice is yours. Visit our education page and see the 'Metal' section for more detailed information.

What should I do if the ring I ordered is not the right finger size?

We recommend you check for the correct finger size before placing an order, but don’t worry if you order the wrong size- just send the ring back to us and we will size it with the correct finger size for free. We do not recommend having the merchandise resized elsewhere, as they can damage the ring and doing so will void all warranties.

Questions About Making a Purchase

What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, Checks (call to request), Money Orders (call to request), and Bank Transfers (call to request).

Can I place an order over the phone?

Yes. Please ensure you have the Product ID for the item you're interested in and all the required specifications when placing a phone order by calling + 44 207 4040 492

Can I pay a deposit and reserve an item?

Yes, please contact our office at + 44 207 4040 492 and speak with a customer service representative for more detailed information on our policy.

Can I pay with two different credit cards?

Yes, please contact our office at + 44 207 4040 492 and speak with a customer service representative for more detailed information on our policy.

Are your prices online the same as in-store?

Yes. The prices will be the same where the item is like for like and has the same diamond specifications.

Are all the designs online available to view in-store?

No, we attempt to stock as much of our catalogue as possible. However, it is not possible for us to stock every item in all its variations. To avoid disappointment, we recommend booking an appointment before visiting our showroom.

How often do your prices change?

This varies; our prices are updated periodically according to fluctuations in the precious metals and diamond market.

Questions About Shipping

How long would my order take to receive?

We have a wide range of jewellery for ready shipping and some of our jewellery is made to order and may require several days of production time. Please note that the estimated ship date is listed on the item detail page. Please consider production time when you are purchasing gifts that are time-sensitive.

Will you inform me when my order is shipped?

Yes, we will notify you via email with the shipping & tracking details. The email will be sent to the email address you provide when placing the order.

Will my order be insured during delivery?

Yes, all our shipments are fully insured while in transit to you.

What if I need my order by a specific date?

If you need to receive your order by a specific date, please contact our office at + 44 207 4040 492 and speak with a customer service representative.

Can I have my order shipped on a specific date?

Please contact our office at + 44 207 4040 492 and speak with a customer service representative for the same.

Can I pick up my order in-store?

Yes, however, this must be scheduled ahead of time. You will not be able to collect an order from us by visiting the store without prior arrangements.

Can I change my delivery address?

No, we ask all our customers to have orders shipped to their billing address due to our fraud detection system. If you are unable to receive an order at your billing address please contact our office at + 44 207 4040 492 and speak with a customer service representative.

Do you ship internationally?

Yes, we ship internationally via UPS Worldwide Express and FedEx International Priority, Royal Mail International.