30 Day Returns Policy

Orders

Orders once placed on this website will be subject to acceptance in according to terms and conditions. Any Quotation shall be deemed to be an offer by the Seller to sell Goods pursuant to the Conditions. Once an order is placed, an acknowledgement email will be sent to the customer confirming the order of the customer. Dispatch or delivery of any Goods by the Seller to the Buyer has been effected - such event or events shall be deemed conclusive evidence of the Buyer's acceptance of the Conditions.

We do not provide direct access to the details of your purchase on this website. You should keep the email with you for your records. Once orders are placed, the customer can check the details of the orders in their My Account Page. Once an order is placed, we check the debit/credit card details and stock availability and then process the payment. Goods are subject to availability; if we are unable to provide your goods, we will inform you as soon as possible, We can either make a brand new one for you or refund you for the full amount you have paid for.

Price and Payments

The price of the goods will be Inclusive of VAT. The price for any goods is the seller’s current list price. The price you pay is the displayed price on the website. We make sure that all prices are correct, although errors might occur sometimes. If there is an error in the price of the good you have ordered, we will inform you and give you the option of reconfirming the correct price or cancelling the order. If we cannot contact you, we will consider it as Order Cancelled. And you will receive a full refund.

The seller can change their price as per their own choice, as they strictly depend upon the fluctuation of currency and price of goods. We accept Visa, MasterCard, Maestro, American Express, Checks (call to request), Money Order (call to request), and Bank Transfers (call to request). Finance options are also available.

Free Delivery

All of our orders come with delivery with the Royal Mail service. Please note that orders outside the UK may incur an additional delivery charge. All of our parcels require a signature at the delivery address and are fully insured up until the point that they are signed for. If your item has not been signed for, it will be returned to your local sorting office, which you can collect with some form of identification.

How long does my order take?

We have a wide range of jewellery ready to ship and some of our jewellery is made to order and may require several days of production time. Please note that the estimated ship date is listed on the item detail page. Please consider production time when you are purchasing gifts that are time-sensitive.

Can I have my item sooner than this?

In many cases, we can meet shorter urgent deadlines. Please just contact us and ask about the specific item you want to order.

How is the item delivered?

All our items are delivered to customers internationally usually by FEDEX or Royal Mail. All the products will be delivered to the customer by Royal Mail Signed for delivery in the UK . The risk and loss of products is passed to the buyer once the product is delivered. Orders can be collected by hand, directly from us, with appropriate proof of Identity such as a passport, driving license, etc. The return address is listed as "Buy Fine Diamonds" for insurance purposes. The actual jewellery is contained in a luxurious gift box with protective outer packaging.

Can you ship to another address?

Yes we can ship to an alternative delivery address, but we will need some additional forms of identification and proof of address if the payment was made by a debit or credit card.

Can I collect my item?

Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.

30 Day Return Policy

If you’re not happy with your product for any reason, you can return your jewellery within 30 days of your order’s delivery date for a full refund. Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any returned items must still be unworn in pristine condition for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days

How to Return Your Jewellery

Let us know that you would like to return an order by providing us with your order number and by sending us an email to sales@buyfinediamonds.com. Please write a small covering note in your package letting us know the reason for your return. This will help process your return faster.

If you are sending your ring back to us for a one-time free resizing, please write clearly what size you would like us to adjust your ring to.

Please use the original packaging to send your jewellery back to us, or a similarly sized package for security purposes, using a Special sign for the delivery and insure it for full amount to send your item to our address:

BUYFINEDIAMONDS LTD

Suite 7 , 88-90 Hatton Garden, EC1N8PN, London , United Kingdom.

Drop Off & Collections

If it’s easier, you can personally drop off your ring at our London showroom in Hatton Garden.

Simply book a appointment by visiting our booking page here. You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop-offs and collection will require proof of ID for security purposes.