QUESTIONS ABOUT BUYFINEDIAMONDS JEWELRY

  • 1When did BUY FINE DIAMONDS Jewelry begin selling diamonds?

    We have been in Diamond trading and Jewellery manufacturing business since 3 generations, Buyfinediamonds.com incorporated in UK since 2005.
  • 2Do you design and create your own jewelry?

    BUY FINE DIAMONDS is a London-based jeweller specializing in Bespoke Engagement Rings and Eternity Rings since last 15 years , we have exquisitely crafted modern and contemporary jewllery for thousands of our customers globally. We are registered with the British Jewellers' Association .Our main aim is to offer GIA Certified Diamonds and high end Jewellery at Factory Prices . We have huge range of collection of Engagement Rings, Eternity Rings, Diamond Necklaces and Tennis Bracelets.
  • 3Do you have a physical store I can visit?

    We happily accept appointments for viewing and purchasing in our newly remodeled showroom situated in London, in the middle of Hatton Garden (the heart of the Jewellery street in London). If you have specific items you would like to view, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.
  • 4How are your prices so competitive?

    Aside from being jewelry designers, We are the direct manufacturer and supplier to many retailers in the UK and around the world. Our factory is based in Surat, where 90% of the worlds diamonds cuts and polished. We are based in special economic zone in surat with more than 500 jewellery manufacturers providing best competitive prices for the diamond jewellery. We ensure that we offer our customers the best possible prices. We guarantee our prices are the cheapest in the UK.
  • 5When did BUY FINE DIAMONDS Jewelry begin selling diamonds?

    We have been in Diamond trading and Jewellery manufacturing business since 3 generations, Buyfinediamonds.com incorporated in UK since 2005.

QUESTIONS ABOUT PRODUCTS

  • 1Are all your diamonds natural?

    Yes- all of our diamonds are 100% natural diamonds.
  • 2Is your jewelry gold plated or solid gold?

    No, we do not sell any plated jewelry. All our jewelry is casted in solid 9k gold, 18k gold, or platinum.
  • 3Should I purchase gold or platinum?

    This is a question we deal with on a daily basis; ultimately the choice is yours. Visit our education page and see the 'Metal' section for more detailed information.
  • 4What should I do if the ring I ordered is not the right finger size?

    We recommend you check for the correct finger size before placing an order, but don’t worry if you order the wrong size- just send the ring back to us and we will size it with the correct finger size for free. We do not recommend having the merchandise resized elsewhere, as they can damage the ring and doing so will void all warranties.

QUESTIONS ABOUT MAKING A PURCHASE

  • 1What payment methods do you accept?

    We accept Visa, MasterCard, Maestro, American Express, Checks (call to request), Money Order (call to request), and Bank Transfers (call to request).
  • 2Can I place an order over the phone?

    Yes. Please ensure you have the Product ID for the item you're interested in and all the required specifications when placing a phone order by calling + 44 207 4040 492
  • 3Can I pay a deposit and reserve an item?

    Yes, please contact our office at + 44 207 4040 492 and speak with a customer service representative for more detailed information on our policy.
  • 4Can I pay with two different credit cards?

    Yes, please contact our office at + 44 207 4040 492 and speak with a customer service representative for more detailed information on our policy.
  • 5Are your prices online the same in-store?

    Yes. Where the item is like for like, and has the same diamond specifications, the prices will be the same.
  • 6Are all the designs online available to view in-store?

    No, we attempt to stock as much of our catalog as possible. However it is not possible for us to stock every item in all its variations. To avoid disappointment, we recommend booking an appointment before visiting our showroom.
  • 7How often do your prices change?

    This varies; our prices are updated periodically according to fluctuations in the precious metals and diamond market.

QUESTIONS ABOUT SHIPPING

  • 1How long would my order take to receive?

    We have wide range of jewellery for ready to ship and some of our jewelry is made to order and may require several days of production time. Please note that the estimated ship date is listed on the item detail page. Please consider production time when you are purchasing gifts that are time sensitive.
  • 2Will you inform me when my order is shipped?

    Yes, we will notify you via email with the shipping & tracking details. The email will be sent to the email address you provide when placing the order.
  • 3Will my order be insured during delivery?

    Yes, all our shipments are fully insured while in transit to you.
  • 4What if I need my order by a specific date?

    If you need to receive your order by a specific date, please contact our office at + 44 207 4040 492 and speak with a customer service representative.
  • 5Can I have my order shipped on a specific date?

    Yes, please contact our office at + 44 207 4040 492 and speak with a customer service representative.
  • 6Can I pickup my order in-store?

    Yes, however this must be scheduled ahead of time. You will not be able to collect an order from us by visiting the store without prior arrangement.
  • 7Can I change my delivery address?

    No, due to our fraud detection system we ask all our customers to have orders shipped to their billing address. If you are unable to receive an order at your billing address please contact our office at + 44 207 4040 492 and speak with a customer service representative.
  • 8Do you ship internationally?

    Yes, we ship internationally via UPS Worldwide Express and FedEx International Priority, Royal mail International.